Can I return or exchange items that I buy online at Kid Republic retail stores?
Yes. You can return or exchange an item that you have bought at our online store at any of our retail stores if the item has not been worn, is in a saleable condition, you still have the tags, and you have kept your proof of purchase, within 14 Days.
I've ordered the wrong size or colour, how can I exchange it?
You can exchange the size of any product you buy at our online store at any of our retail stores, or by sending the product back to us at our distribution centre. Please note that the online store may be out of stock for the new size and colour you are after. Please note that items purchased in store will have to be taken to a store and cannot be received by our distribution centre.
For New Zealand returns, the address for our distribution centre is:
22 Macdonald Street
My purchase is faulty, how can I exchange it?
Our Quality Control team inspect every delivery into Kid Republic to ensure that the products you receive meet our high quality standards. However, if you do receive a product that is faulty, please contact our dispatch team at firstname.lastname@example.org or by phone on 0800 543 737 to arrange a free return delivery and an exchange or refund. You may also take the product into any of our retail stores to receive an exchange or refund.
Will I have to pay another courier fee for return or replacement product?
Postage charges on returns are not refundable. However, if you are returning an item for exchange (i.e. the same style is being changed for a different size or colour), you are not required to pay for standard delivery on the outgoing parcel.
Our Returns Policy
We understand that buying clothing online can be tricky as you've never felt the product or tried it on.
That's why we have a lenient returns policy that allows you to get a full refund for any products that you're not happy with.
If for any reason you are not completely satisfied with any product, please return it to us in the original condition within 21 days of receipt and we will replace it or refund your purchase price using the original payment method.