Who do we use for our deliveries?
For NZ orders we track and send our parcels with either Aramex couriers or NZ Post. Australian orders are sent with DHL.
How much does freight cost?
New Zealand - FREE for all orders over $100. Orders under $100 will be charged $10.00.
Australia - $30.
How long will my order take to arrive?
Pre-Orders: Pre-orders normally arrive 2-3 weeks after a pre-order has been launched. If you have a mix of in stock items and pre-order items, we will usually hold the entire order until all is in stock and dispatch together. If you would like your in stock items sent separately, please email or call us (additional freight charge may apply).
Nationwide: 3-5 working days. Please ensure you provide a physical address and a safe location as many Couriers are using contactless delivery (If you do not, the Courier may leave your delivery in your letterbox or in a place they deem safe).
Rural: 4-10 working days. Please note rural deliveries may result in an extra 2 working days from the standard delivery times.
Please note that if your order is placed over the weekend or a public holiday, the dispatch process will not begin until the next working day.
Your order will be processed and shipped to you as soon as possible. Once your order has been dispatched you will received an email notification with a tracking number.
An item in my order is incorrect, what do I do?
If you have received an incorrect item, please let us know straight away by contacting our delivery team on 07 8344325 or by emailing email@example.com. They will sort it out for you as quickly as possible.
Can I arrange to collect my item instead of having them couriered?
Choose 'click and collect' and the store you wish to collect your item from, and we will contact you when item is ready to be collected.
Can I change the delivery address for an order that I have already submitted?
Yes, it is possible to change your delivery address once your order has been submitted, provided you contact us before your delivery has been dispatched.
Please send an email to our dispatch team on firstname.lastname@example.org with the new address, or phone 07 8344325.
One or more items are missing from my order
Sometimes, due to circumstances beyond our control we may not be able to fully supply all items that you ordered. When this happens we will send you an email notification to let you know that there will be items missing from your order. You will not be charged for items that are not sent.
Please check your enclosed invoice - this will show all items that should have been delivered. If what you have received does not match the invoice, please contact our Deliveries team on 07 8344325 or by emailing email@example.com
If for any reason you need your order quickly please email firstname.lastname@example.org & we will do our best to prioritise it.