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Our Returns Policy

We understand that buying items online can be tricky as you've never felt the product or for clothing tried it on (and sizes between brands can vary significantly!). That's why we have a lenient returns policy that allows you to exchange or get a credit for any non-clearance products* that you're not happy with.

I've ordered the wrong size/colour or changed my mind - how can I exchange it?

All the necessary information to return an item is located on the back of your enclosed delivery invoice, as follows:

1. Full-priced items may be returned within 14 days of delivery for either an exchange or store credit*  
2. Sale items may be returned within 7 days of delivery for either an exchange or store credit*  
3. Clearance Sale items (items discounted by 30% or more from original price) are deemed final and are non-returnable – so please choose these carefully.

Returned items must be in their original condition, unlaundered with labels & tags still attached, and with undamaged packaging.  Please note that we do not provide refunds.

Returns Process
Step 1 – Please email us at online@kidrepublic.co.nz advising your name, order number, items you wish to return and whether you want a store credit or to exchange for other items.  We will e-mail you back with a returns authorisation (RA) number by the next working day.

Step 2 – After you receive your RA number from Kid Republic, return your items within 7 days to:

Kid Republic Returns
RA#             (KR will provide)
138 Ward Street
Hamilton 3204
Phone: 07 834 4325

Note that items returned to Kid Republic without a Returns Authorisation number will not be accepted and will be returned to you.  Returning an item to us is at your cost and the safe, undamaged return of any items is your responsibility.  We recommend tracking your returned products, as Kid Republic is not responsible for missing/damaged deliveries. 

Step 3a – If you choose to exchange your items, please order and pay for your replacement items via our website.  Once your returned items are received by us, we will refund these (less any freight costs we incurred sending the original order to you), within 3 working days in the way that you paid (Credit card, Laybuy, Afterpay etc).  If your returned items were a higher price than the exchange items you purchased, we will issue you a voucher for the difference.

Step 3b - If you choose to receive a store credit, we will email you a voucher on receipt of your returned items (less any freight cost we incurred sending it to you), which may be redeemed online or in store. 

Can I return or exchange items that I buy online at one of the physical Kid Republic stores?

Yes. You can return for a credit or exchange an item that you have bought online store at our physical retail stores, provided the item meets our exchange policy, has not been worn, is unlaundered, in a saleable condition and packaging is undamaged  & you have the tags.  You must present your proof of purchase, and return the item(s) within 14 Days of delivery for non-sale items and within 7 days for sale items.

* Exclusions - Please note due to hygiene reasons, breast pumps & accessories, breast pads, underwear, swimwear, jewellery and hair accessories are not returnable.  Clearance sale items, furniture and specially ordered (non-stocked) items are also not returnable.

My purchase is faulty, how can I sort it?

Our Quality Control team inspect every delivery into Kid Republic to ensure that the products you receive meet our high quality standards. However, if you do receive a product that is faulty, please contact our dispatch team at online@kidrepublic.co.nz or by phone on 0800 222 972 to arrange return delivery and a repair, exchange or refund (at Kid Republic's discretion). You may also take the product into any of our retail stores.  Kid Republic is committed to meeting its responsibilities under the Consumers Guarantees Act.