Who do we use?
For NZ orders we either track and send our parcels with Aramex (Fastway) couriers, or for smaller items sent to a rural address, they may be sent via NZ Post. Please note, due to excessive delivery delays, we are not currently sending Overseas.
How much will it cost me?
for all orders over $100. Orders under $100 will be charged a flat rate of $10.00.
- $20 for orders under $400.
How long will it take?
s: Pre-orders normally
arrive 2-3 weeks after a pre-order has been launched. If you order a mix of in stock items and a pre-order item, we will usually hold your full order until all is in stock. If you would like your in stock items sent separately please email or call us.
NZ Urban Nationwide
: 3-5 working days. Please ensure you provide a physical address and a safe location as many Couriers are providing contactless deliveries (if you do not, then the Courier may leave your delivery in your letterbox or some other location they deem safe).
: 4-10 working days. Please note rural deliveries may result in an extra 2 working days from the standard delivery times.
Please note that if your order is placed over the weekend or a public holiday, the dispatch process will not begin until the next working day. Your order will be processed and shipped to you as soon as possible. Once your order has been dispatched you will received an email notification with a tracking number.