Shipping Information

Who do we use?

For NZ orders we either track and send our parcels with Fastway couriers, or for smaller items sent to a rural address, they may be sent via NZ Post.  For Australian orders, they are sent via NZ/Australian Post - note these are not tracked and sent at the purchasers risk.

How much will it cost me?

New Zealand - FREE for all orders over $75.  Orders under $75 will be charged at $5.99 to urban addresses or $11.99 for rural addresses.  If you are rural but select urban as shipping, we will contact you to arrange payment of the difference before dispatching your order.
Australia - $10 flat rate for smaller items such as clothing/footwear etc.  Note, deliveries are sent via NZ/AUS Post and are not tracked and sent at the purchasers risk.  For larger items, we will contact you with postage costs.

How long will it take?

Pre-Orders: Pre-orders normally arrive 2-3 weeks after a pre-order has been launched. If you have 1-2 items of in stock items and a pre-order item, we will often hold the entire order until all is in stock. If you would like your in stock items sent separately please email or call us.
NZ Urban Nationwide: 3-5 working days. Please ensure you provide a physical address as all deliveries require a signature upon arrival. In order to avoid delivery delays please ensure someone will be at the address to sign for the parcel. Otherwise a calling card will be left with instructions on how to collect your parcel.
NZ Rural: 4-10 working days. Please note rural deliveries may result in an extra 2 working days from the standard delivery times. Please note that if your order is placed over the weekend or a public holiday, the dispatch process will not begin until the next working day. Your order will be processed and shipped to you as soon as possible. Once your order has been dispatched you will received an email notification with a tracking number.
Australia: 5-10 working days.  Please ensure someone will be available to collect your parcel, we recommend a work address.